Effective Date: 1/23/26
ResolvConsulting.com (the “Site”) is operated by Resolv Consulting, Inc. (also doing business as Resolv IT Assist) (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our Site or communicate with us, including by SMS/text message.
1) Information We Collect
We may collect information in the following ways:
- Information you provide to us
When you submit information through our contact forms or otherwise contact us, we may collect:- Name
- Email address
- Any information you include in your message
If you choose to provide a phone number (for example, by web form or other means), we may also collect:
-
- Phone number
- Information collected automatically (analytics/technical data)
When you visit the Site, we may automatically collect certain information about your device and usage, such as:- IP address
- Browser type / device information
- Pages viewed and links clicked
- Approximate location derived from IP (if enabled by your analytics configuration)
- Date/time of visit and referring page
We use Google Analytics to help us understand Site usage and improve performance.
- Cookies and similar technologies
We may use cookies (small text files stored on your device) and similar technologies for analytics and basic site functionality.
2) How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and communicate with you
- Provide customer support
- Send marketing or informational communications only if you have opted in or otherwise permitted by law
- Maintain, operate, and improve the Site, including analytics and performance monitoring
- Protect against fraud, abuse, or security risks and to enforce our rights
3) How We Disclose (Share) Your Information
We do not sell your personal information.
We may disclose your information to trusted service providers who perform services on our behalf (for example, website analytics). These providers are required to use the information only to provide services to us and to protect it consistent with applicable obligations.
Examples of service providers we use may include:
- Google Analytics (website traffic measurement and analytics)
We may also disclose information:
- To comply with law or respond to lawful requests (e.g., subpoenas, court orders)
- To protect rights and safety, including investigating suspected fraud or security issues
- In connection with a business transaction (e.g., merger, acquisition, or asset sale), where permitted by law
4) Cookies & Tracking Technologies
We use cookies and similar technologies primarily for analytics and to understand how users interact with the Site.
Your choices:
- You can disable cookies through your browser settings. Some features of the Site may not function properly.
- Google also offers a Google Analytics Opt-out Browser Add-on that can limit Google Analytics tracking.
5) SMS/Text Messaging (SMS Policy)
If you provide your phone number to Resolv Consulting, Inc. (DBA Resolv IT Assist), you agree that we may send you text messages at that number.
Types of messages: We may send messages related to your inquiry or our services (for example, responding to requests, scheduling, service updates). We will send marketing messages only if you have opted in.
Message frequency: Message frequency will vary.
Costs: Message and data rates may apply.
Help and opt-out:
- Reply HELP for assistance.
- Reply STOP to opt out at any time. After you opt out, you may receive a final confirmation message.
Data handling: We use your phone number and message content to communicate with you and to provide support. We may use service providers to deliver text messages.
6) Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Opt out of marketing communications
- Withdraw consent where processing is based on consent
California Notice (CCPA/CPRA):
If you are a California resident, you may have the right to:
- Request to know the personal information we collected, used, or disclosed about you
- Request deletion of personal information (subject to exceptions)
- Request correction of inaccurate personal information
- Opt out of the sale or sharing of personal information (if applicable)
- Not be discriminated against for exercising your privacy rights
Exercising your rights:
Email us at info@resolvconsulting.com with the subject line “Privacy Request.” To protect your information, we may need to verify your request before completing it.
If you use an authorized agent to submit a request (where permitted by law), we may request proof of authorization and may still need to verify your identity directly.
7) Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
8) Data Security
We take reasonable measures designed to protect personal information from unauthorized access, disclosure, alteration, or loss. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
9) Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.
10) Children’s Privacy
Our services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take reasonable steps to delete it.
11) Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated “Effective Date.”
12) Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at: